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Quality Analyst
I am responsible for monitoring and evaluating customer interactions across multiple communication channels to ensure agents deliver high-quality service and adhere to company standards.
Sales Chat Support
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Communicate with customers through live chat, answer inquiries about products and services. Tracking sales leads, coordinating quotes, providing customer service, and managing customer accounts.
Social Media Moderator
Responded to customer queries and moderated content on brand social platforms. Maintained tone and voice consistency across messaging.- Worked closely with marketing and support teams to resolve concerns.
Customer Service
Handled customer inquiries via phone, email, and chat with empathy and clarity. Consistently exceeded KPI targets (AHT, CSAT, QA Scores).- Supported internal process updates and knowledge sharing.
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